At FurniDisc, each piece is a testament to our dedication to high-end home furnishings, blending timeless design with enduring materials. To ensure every item meets our exacting standards of quality and craftsmanship, all orders undergo a comprehensive pre-shipment inspection. Given the bespoke nature and careful handling required for our premium collections, order processing typically takes 3-5 business days, extending to 5-7 business days during peak seasons. This period is intentionally longer than standard retail to guarantee your furniture arrives in impeccable condition. If you need to cancel your order, you must contact us via email at [email protected] within 48 hours of your purchase. After this period, your order enters our specialized fulfillment pipeline and cannot be canceled, as we begin preparing your meticulously crafted items for their journey to your home.
We are confident in the quality and design of our furniture. To provide you with ample time to ensure each piece perfectly complements your living space, we offer a 30-day return window from the date of delivery, significantly longer than the industry standard. Items must be returned in their original, unused, and unassembled condition, with all protective packaging, tags, and documentation intact. For exchanges, you have 45 days to initiate a request, accommodating the logistical considerations of shipping substantial furniture items. To begin a return or exchange, please initiate a request through our portal at www.furnidisc.com. Please note that custom-made, personalized, or clearance items marked as "Final Sale" are not eligible for return or exchange, as they are curated or created specifically for you.
To maintain the luxury integrity of our products and ensure they can be restored to our inventory for future customers, all returns must adhere to strict conditions. The item must be in its original, saleable state: completely unused, unassembled, and free from any marks, scratches, odors, or damage. All original packaging, including protective wraps, foam, cardboard sleeves, and hardware kits, must be included and undamaged. Assembly instructions, care guides, and authenticity certificates must also be returned. Upon receipt at our warehouse, each returned item undergoes a meticulous multi-point inspection by our quality assurance team. Any item that does not meet these conditions will be sent back to you at your expense, and a detailed inspection report will be provided explaining the reasons for the rejection.
Once your return is received and passes our thorough inspection, we will process your refund. This process typically takes 10-14 business days from the date we confirm the item's condition. This extended timeframe allows for our detailed quality verification, which is essential for our high-value items. The refund will be issued to the original payment method used for the purchase. Please note that original shipping charges are non-refundable, and customers are responsible for the cost of return shipping unless the return is due to our error. Depending on your financial institution, it may take an additional 3-5 business days for the refund to be posted to your account after we have processed it.
The customer is responsible for all costs associated with returning an item, including shipping and insurance, unless the return is a result of our error (e.g., we shipped the wrong or a damaged item). We strongly recommend using a tracked and insured shipping service for all returns, as FurniDisc cannot be held liable for return packages that are lost or damaged in transit. For your convenience and to ensure the safe return of our premium furniture, we can arrange a pre-paid, insured carrier pickup for a fee, which will be deducted from your refund. For exchanges of items valued over $500, we may provide a subsidized return label at our discretion.
In the rare event you receive an item that is damaged or has a manufacturing defect, please contact us immediately. You must report such issues within 14 days of delivery by emailing [email protected] with your order number and clear photographs or videos detailing the problem. Upon verification, we will promptly arrange for a free return pickup or provide a pre-paid return label. We will then expedite a replacement from our available stock or issue a full refund, including all original shipping costs, at your preference. This policy underscores our commitment to delivering nothing less than perfection for your home.
All custom-configured, made-to-order, and personalized furniture pieces are considered final sale and cannot be returned or exchanged, as they are tailored to your specific requests. For purchases made during major promotional or holiday periods (e.g., Black Friday through New Year), the return window will be explicitly stated at the time of purchase and is typically extended to accommodate seasonal delays. FurniDisc reserves the right to limit or refuse returns or exchanges at our sole discretion, particularly in cases of habitual returners or suspected fraud, to protect the integrity of our service and inventory.
For any questions regarding this policy, to request a Return Authorization, or for assistance with a damaged item, please contact our dedicated Customer Experience team. We are here to ensure your experience with FurniDisc is as exceptional as our furniture. You can reach us via email at [email protected]. For faster service, please include your order number in all correspondence. You may also find answers and initiate returns through our website at www.furnidisc.com.
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