At Furnidisc, we understand that the journey of our premium furniture to your home is the final, crucial step in our service. Our shipping procedures are crafted with the utmost care, mirroring the quality of our pieces themselves. We partner with specialized logistics providers who handle high-value, large-format items with the precision and respect they deserve. Our policy is built on transparency and reliability, ensuring that your carefully selected furnishings arrive safely, securely, and with clear communication at every stage, allowing you to plan for the transformation of your space with confidence.
Each Furnidisc order is a commitment to quality. Upon receiving your order confirmation, our team initiates a meticulous process of final quality inspection, protective packaging preparation, and logistics coordination. Orders are typically processed and prepared for shipment within 3–5 business days. Please note, this is the time required in our fulfillment center before the carrier picks up your package. During peak seasons, promotional events, or around major holidays, this processing period may extend to 5-7 business days to ensure our uncompromising standards for packaging and preparation are met. We will notify you via email once your order has been processed and is ready to depart our facility, providing you with an estimated timeline for the subsequent transit phase.
Given the substantial nature and value of our furniture, transit times are carefully estimated to prioritize safety over speed. Domestic shipments within the contiguous United States generally take approximately 7 to 15 business days for delivery from the date of dispatch. Deliveries to Alaska, Hawaii, and international destinations (where available) will require 14 to 21 business days or more, as these shipments involve complex logistics, specialized freight handling, and mandatory customs clearance procedures. These extended timeframes are essential to ensure that your furniture is transported using appropriate methods—often via white-glove or threshold delivery services for larger items—to minimize the risk of damage. Delivery dates are estimates and can be affected by carrier schedules, weather, customs inspections, and final-mile delivery coordination.
We are pleased to offer Free Shipping (US$0 shipping fee) on all orders with no minimum purchase required. Shipping Fee: US$0 (no hidden costs). Shipping Method: All orders are shipped via our standard shipping service. Processing Time: Orders are processed within 3–5 business days. Delivery Time: Standard delivery takes approximately 7–15 business days, depending on the destination. Coverage: Free shipping applies to all regions we currently ship to. Every order qualifies—enjoy shopping with absolutely no shipping charges.
Our commitment to value includes comprehensive free shipping on every order. There are no minimums, no promotional codes required, and no hidden fees for standard delivery to the regions we serve. The "standard shipping service" encompasses the careful ground or freight transportation suitable for furniture. You will receive a shipping confirmation email with tracking and/or pro-number information as soon as your order is in the carrier's system. Please note that for oversized or particularly heavy items, the carrier may contact you directly to schedule a specific delivery appointment.
For our valued international customers, please be aware that Furnidisc's listed prices do not include any import duties, taxes, or brokerage fees that may be levied by your country's customs authorities. These charges are the sole responsibility of the recipient and are payable upon delivery or to the customs agency. We declare the full value of all international shipments. We strongly recommend contacting your local customs office to understand potential fees before placing an order for high-value furniture. Delays in customs clearance are outside our control and will extend the estimated delivery time. Unclaimed parcels refused due to customs charges will be returned to us, and a restocking fee plus return shipping costs will be deducted from any refund.
To ensure the security of your investment, an adult signature is required for delivery upon the first attempt. Our carriers will typically make two subsequent attempts if no one is available. It is crucial to inspect your items for any visible damage in the presence of the delivery driver before signing. Any concerns must be noted on the delivery receipt. We cannot accept liability for concealed damage reported after the delivery is signed for as complete and without notation. For large items, please ensure your delivery pathway is clear and accessible. We are unable to ship to P.O. boxes, APO/FPO addresses, or third-party freight forwarders.
You will receive automated email updates at key stages: order confirmation, processing completion, and shipment dispatch with tracking information. For furniture shipments, tracking may provide milestone updates rather than real-time GPS tracking. Our dedicated customer experience team is here to assist you throughout the delivery journey. For the most efficient service regarding shipping inquiries, order status, or delivery coordination, please contact us at [email protected]. Please have your order number ready for faster assistance.
All Furnidisc items are covered by our Return Policy, which includes a minimum 14-day inspection period from the date of delivery. Due to the size and shipping complexity of furniture, we require customers to initiate any return requests within this timeframe to allow for proper logistics coordination. Custom-made, final sale, or assembled items may not be eligible for return. Please review our full Return Policy for detailed terms. During major holidays or due to events beyond our control (e.g., severe weather, port closures, carrier strikes), processing and shipping delays may occur. We will communicate any significant, widespread delays proactively via email and on our website at www.furnidisc.com.
